Return and Refund Policy

We want customers to shop with confidence. Products may be returned or exchanged under the conditions described below.

Return Period

Eligible products may be returned within 7 calendar days of delivery.

To qualify for a return, the product must be:

Unused and unwashed
In its original condition
Complete with its original packaging
Accompanied by all accessories, manuals, labels, and complimentary items
Supported by the order number or proof of purchase

A return request does not automatically guarantee approval. All returned products are inspected before an exchange or refund is processed.

Damaged, Defective, Missing, or Incorrect Products

The product arrives damaged
The product is defective
You receive the wrong product
An item or accessory is missing from the package

You may be required to provide:

Order number
Clear photographs
An uninterrupted unboxing video
Photograph of the shipping label
Description of the problem

Claims submitted after 48 hours or without sufficient supporting evidence may not be accepted.

Change-of-Mind Returns

A change-of-mind return may be accepted when the product is unused, unopened, and in resalable condition.

For approved change-of-mind returns:

The customer will pay the return shipping charges
Original delivery charges will not be refunded
Any courier or handling deductions may be applied
The return must be securely packed to prevent damage

Non-Returnable Products

Returns may not be accepted for:

Used, washed, installed, or damaged products
Products without original packaging or accessories
Personal-use or hygiene-sensitive items after opening
Clearance or final-sale products, unless defective
Products damaged through misuse, negligence, improper handling, or incorrect installation
Electrical products damaged because of incorrect voltage or improper use
Products with scratches, stains, odors, missing parts, or signs of use
Products returned after the allowed return period

Your legal rights regarding genuinely defective or misrepresented products remain subject to applicable law.

Exchanges

Approved products may be exchanged for the same item, subject to availability.

When the same product is unavailable, we may offer:

Another product of equivalent value
Store credit
A refund through an available payment method

A price difference may apply when the customer chooses a different product.

Refund Process

After receiving the returned product, our team will inspect it. Approved refunds are generally processed within 7–10 working days after inspection.

Refund timing may vary depending on the payment method, bank, mobile wallet, or payment-service provider.

For Cash on Delivery orders, an approved refund may be issued through bank transfer, mobile wallet, store credit, or another mutually agreed method.

Return Shipping

KitchenStuff.pk will cover reasonable return shipping charges when the return is caused by:

A wrong product being delivered
A verified manufacturing defect
A product being damaged before delivery
An item being missing from the order

For change-of-mind returns or incorrect products ordered by the customer, return shipping will be paid by the customer.

Do not send a parcel back without first receiving return instructions from our customer-support team.

Order Cancellation

An order may be cancelled before it is dispatched.

Once an order has been shipped, it cannot normally be cancelled and will be handled according to the return conditions above.

How to Request a Return

Email: kitchenstuffpk11@gmail.com
Phone/WhatsApp: 0310-2667721

Return Address:
R-19, Ground Floor, Near Memon Hospital, Scheme 33, Karachi

Please obtain return approval before sending any item to this address.